Terms of Service

Effective Date: October 10, 2026

Last Updated: October 10, 2026

Welcome to ExZalted, accessible at https://exzalted.com/. By purchasing or using our WordPress plugins, mobile applications, or custom development services, you agree to be bound by the following Terms of Service. Please read them carefully.

Plugin Licensing and Annual Renewals

All premium WordPress plugins purchased through our platform include an annual subscription license.

  • License Scope: Your active license grants you access to full plugin functionality, software updates, security patches, compatibility maintenance for major WordPress updates, and priority technical support.

  • Renewal Terms: Licenses must be renewed annually to maintain uninterrupted service. If a license expires or is not renewed:

    • Access to advanced or premium features within the plugin will be paused.

    • Your account will no longer be eligible for updates, security patches, or technical support assistance.

  • Purpose of Renewals: Annual renewal fees directly support ongoing engineering efforts to ensure our plugins remain secure, performant, and fully compatible with modern WordPress core updates and third-party libraries.

Software Integrity and Core Modifications

We engineer our WordPress plugins according to strict coding standards to ensure stability and seamless integration.

  • Core File Modifications: We strongly advise against directly modifying, editing, or tweaking core plugin files.

  • Support for Modified Code: If core file modifications result in site errors, unexpected behavior, or downtime, our engineering team is available to assist in restoring and repairing your installation. Because troubleshooting customized codebase changes requires specialized technical intervention, these recovery services are billed separately at our standard hourly service rate.

Scope of Technical Support

Our dedicated support team is committed to delivering exceptional assistance for our products.

  • Covered Scope: Technical support strictly covers bug fixes, configuration assistance, and troubleshooting directly related to our proprietary WordPress plugins and mobile applications.

  • Exclusions: We do not provide support for general WordPress core issues, third-party theme/plugin conflicts outside our control, or server infrastructure hosting issues.

Post-Launch Mobile Application Support & Updates

Once your mobile application is successfully published on the Google Play Store and Apple App Store, all subsequent updates, revisions, and maintenance tasks are handled as time-tracked tasks billed based on the actual hours spent.

  • Post-Publish Work Scope: This on-demand model applies to all post-launch work, including:

    • OS & Store Policy Updates: Target SDK/API upgrades (e.g., meeting mandatory annual Google Play/Apple Android & iOS target SDK requirements) and policy compliance revisions.

    • Design & Content Revisions: Late-stage UI changes, color scheme adjustments, branding updates, and layout or text modifications.

    • Feature Enhancements: Adding new screens, integrating new API endpoints, or building extended plugin functionalities.

    • Third-Party API & OS Compatibility: Fixes required due to breaking updates in third-party services (e.g., Google Maps API changes, payment gateway updates) or mobile OS version updates.

    • Bug Fixes & Optimizations: Addressing issues arising after store approval or performing performance tuning and refactoring.

  • Transparent Billing: Instead of a recurring subscription fee, you are billed strictly for the exact hours dedicated to your specific post-launch requests and compliance updates.

Custom Features and Enhancement Requests

We welcome feedback and feature ideas to continuously improve our software solutions.

  • Standard Features: All purchase prices cover the product’s documented default functionality as advertised at the time of purchase.

  • Custom Development: Requests for tailored workflow logic, specialized third-party integrations, or custom features beyond the core scope fall under our custom development services and will be scoped and billed at our standard hourly customization rate.

Refund Policy

For details regarding order cancellations, trial windows, and refund eligibility across our products and subscriptions, please review our dedicated Refund Policy Page.