Refund Policy

Effective Date: October 10, 2026

Last Updated: October 10, 2026

At ExZalted, we are dedicated to providing high-quality WordPress plugins, mobile applications, and reliable technical solutions. We want you to be completely confident in your purchase. Please review our refund guidelines below to understand your options and coverage.

Mobile Applications

Due to the digital nature and deployment architecture of mobile applications, all mobile app sales are final and non-refundable.

  • Evaluating Your Needs: To ensure our mobile app aligns with your business workflow before purchasing, we strongly encourage reviewing our detailed product documentation, feature lists, and demo materials.

  • Pre-Purchase Questions: If you have specific workflow questions or compatibility concerns, please feel free to reach out to our team via our Contact Page prior to purchasing. We are always happy to help you confirm fit.

Premium WordPress Addons (14-Day Refund Window)

We stand behind the quality of our premium WordPress plugins and addons. If you purchase a premium addon and find that it does not meet your expectations, we offer a 14-day money-back guarantee from the date of purchase.

  • Eligibility Period: Refund requests must be submitted within 14 calendar days of your initial purchase date.

  • Scope: This 14-day guarantee applies to all first-time purchases of premium plugin licenses and individual addons.

How to Request a Refund

To request a refund for an eligible premium addon, please contact our support team. To help us process your request swiftly, please include the following in your message:

  1. Order Details: Your order number and the email address associated with your purchase.

  2. Detailed Reason: A clear description of the issue or why the software did not suit your workflow.

  3. Screenshots or Logs (If Applicable): Screenshots of any errors, unexpected behaviors, or conflict logs.

Why we ask for details: Providing clear context gives our engineering team the opportunity to assist with technical troubleshooting or configuration fixes before finalizing the return.

Approval and Processing Workflow

Once we receive your refund request, our team will review the details and forward it to management for final evaluation.

  • Review Process: Requests are typically reviewed within 1–3 business days.

  • Payment Gateway Refund: Upon approval, your refund will be processed immediately through the original payment method used during checkout (e.g., credit card, PayPal, or payment gateway).

  • Posting Time: Depending on your financial institution or payment provider, funds typically reflect in your account within 5 to 10 business days.

Need Assistance?

If you have any questions regarding this Refund Policy or need technical support with your software, please contact us at: